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    - A Modular Approach


    In most companies, line-leaders and operational employees work on a shift basis while heads of departments and managers execute responsibility only during their normal working hours. Hence, line-leaders are significant “front-line” managers and they should effectively lead, command and manage their respective team members. The move towards the new millennium demands line-leaders and supervisors who are more professional and competent in their jobs. It is designed to equip line leaders with the right leadership skills that enable them to perform their daily tasks of working with people effectively and efficiently at their workplace.

    - Topics Covered

    How Do Positive Attitudes Assist Productivity in an Organisation?

    What is your self-image?
    Are you contributing towards productivity?
    Can do or cannot/will not do
    Your role and responsibilities
    Not bringing their hearts to work

    Self Management

    Your position as a professional in the organization
    Achieving personal excellence
    Building success attitudes
    The challenges of excellence

    Interpersonal & Interaction Skills

    How to enhance pride in the work and the organization.
    Three elements of motivating the workforce that will ensure a heightened level of productivity.
    The role “emotional intelligence” plays in successful leadership.
    Communicating powerfully.
    Promoting interactive communication.
    Strengthening listening skills.
    Managing time effectively.

    Building Commitment

    Prepares leaders to be catalysts for improvement.
    Encouraging and supporting change when individuals or teams experience performance or work habit problems.

    Be Assertive When Communicating

    Understand the difference between assertive, aggressive and passive
    Demonstrate assertiveness when communicating
    Communicate persuasively and assertively
    Put a “stake in the ground”

    Motivating Ourselves and Others Whom We Lead

    Understand what motivates people and hierarchy of human needs
    Building a motivational work environment
    Increase staff morale and enthusiasm

    Influence People in Achieving Results

    Lead meetings effectively that arouse participation
    Learn the principles to build willing cooperation
    Handling disagreement tactfully

    Effective Delegation and Empowerment

    Understanding the principles of effective delegation and his purpose
    Steps in effective delegation
    Empowering people for effective results

    Problem Solving Analysis and Decision Making

    Systematic and simple approach to problem solving and decision making process
    Practice and apply practical and proven problem solving techniques

    Managing and Handling Conflict and Mistakes

    How to handle mistakes effectively
    Understand principles of a positive control system
    Develop an effective approach to manage conflicts
    Develop an environment that drives our fear and builds trust

    Developing Action Plans

    Individual / group presentation of action plans
    Commitment statements

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