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HUMAN RESOURCES


  • IMPLEMENTING KEY PERFORMANCE INDICATORS

    Details

    KRA’s (Key Result Area) and KPI’s (Key Performance Indicators) are a comprehensive tool in managing performance. It captures the essence of an employee’s job functions and measures it according to his/her deliverables. It also stresses the importance of employees’ participation in managing their own performance, hence making the system more objective and transparent.

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  • COACHING, COUNSELLING AND
    MENTORING FOR HIGH PERFORMANCE

    Details

    Coaching, counseling and mentoring for success is a comprehensive program which will help managers to become effective coaches and mentors.

    Strong coaching and mentoring skills are invaluable to any business. Through effective coaching and mentoring managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction.

    Coaching and mentoring is not a “Top-Down” process in which a boss tells a subordinate what is wrong in coaching for success. Using the coaching for success process builds trusting relationships with the people they head and supervise. The Managers/Leaders use dialogue and listening skills to determine, jointly with their subordinates, the next step to take. As part of the new paradigm, a “feedback-rich” culture is established.

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  • BALANCED SCORECARD FOR BUSINESS PERFORMANCE

    Details

    As the business environment becomes more competitive, organizations are increasingly being pressured to prove their existence and performances to management to ensure that the organization remains viable and competitive. For an organization to remain strategically viable, effective management of the business in order to gain strong comparative advantages within the industry is critical.

    The ‘Balanced Scorecard (BSC)’ has thus become a common and standard strategic management and measurement system to ascertain an organization’s performance and the effectiveness of its management systems. It is a powerful management and measurement tool that allows a company to present its strategic objectives and accompanying performance measures in a clear and concise format to provide evidence on the organization’s performance and effectiveness.

    The BSC helps to translate the company’s strategies into concrete and measurable performance measures and targets to be used for more effective management of the business. It is a structured framework to measure and communicate strategy, as well as to manage organizational and individual performance.

    The BSC enables responsible operating divisions, managers and departments to be accountable for management of their performance and the achievement of corporate goals and mission. The BSC also allows for translation into other measures for different departments and divisions such as the HR Scorecard and the development of KRAs and KPIs.

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  • TALENT MANAGEMENT FOR HIGH PERFORMANCE
    ORGANIZATIONS

    Details

    Talent Management is a systematic process of identifying, assessing and developing Human Resource talent in the organization for future strategic tasks. It is an integral part of an organization’s overall Human Resource Development Plan. A successful Talent Management program must be supported by the Senior Management team for making it effective and practical.

    Participants will be able to develop strategies for improving employee engagement, to become a talent leader, learning to assess your company culture and core competency model and aligning talent management with business strategy, by the end of this program.

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  • BLUE OCEAN AWARENESS

    Details

    Organizations have long engaged in head-to-head competition in search of sustained, profitable growth. They have fought for competitive advantage, battled over market share, and struggled for differentiation. Yet in today’s overcrowded industries, competing head-on results in nothing but a bloody ‘red ocean’ of rivals fighting over a shrinking profit pool.

    In a book that challenges everything you thought you knew about the requirements for strategic success, W. Chan Kim and Renee Mauborgne contend that while most organizations compete within such red oceans, this strategy is increasingly unlikely to create profitable growth in the future.

    Based on a study of 150 strategic moves spanning more than a hundred years and thirty industries, Kim and Mauborgne argue that tomorrow’s leading organizations will succeed not by battling competitors, but by creating ‘blue oceans’ of uncontested market space ripe for growth. Such strategic moves – termed ‘value innovation’ – create powerful leaps in value for the firm and its buyers, rendering rivals obsolete and unleashing new demand.

    Blue Ocean Strategy provides a systematic approach to making the competition irrelevant. Kim and Mauborgne present a proven analytical framework and the tools for successfully creating and capturing blue oceans. Examining a wide range of strategic moves across a host of industries, Blue Ocean Strategy highlights the six principles that every company can use to successfully formulate and execute blue ocean strategies. The six principles show how to reconstruct market boundaries, focus on the big picture, reach beyond existing demand, get the strategic sequence right, overcome organizational hurdles, and build execution into strategy.

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  • EMPLOYEE ENGAGEMENT AT THE WORKPLACE

    Details

    At a time when job-hopping has become the norm and not many employees stay on with a company for more than a few years it certainly is rare to meet individuals and organizations that are able to attract, retain and motivate competent staff.

    This two-day program is designed to assist organizations to critically examine their Human Resource Systems and Practices that will enable them to attract, motivate and retain competent staff to remain competitive during both good and turbulent times.

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  • PREVENTION AND MANAGEMENT OF ABSENTEEISM

    Details

    This program will equip participants to understand, identify and learn to deal effectively with the different types of absenteeism. At the same time, they will learn how to handle absenteeism cases within the purview of the law, and adapt where necessary on how to curb future cases of absenteeism via various methods.

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  • HR LINE MANAGEMENT

    Details

    TThis program is designed to provide line managers with the fundamentals of Human Resource Management (HRM). It is important for line managers to broadly understand HRM and to effectively manage its human capital in line with good and acceptable HR practices and the relevant employment legislation. Effective management of down liners can result in enhanced productivity of the workforce.

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  • THE ORGANIZATIONAL COMMUNICATION
    TRENDS, CHALLENGES & MOTIVATION

    Details

    This program will enable participants to understand the key components of the Communication Cycle. They will develop effective communication tools to improve productivity and able to comprehend Body Language. Today, more than ever, success depends upon the combined cooperation, commitment and action of people.

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  • EFFECTIVE PERFORMANCE APPRAISALS

    Details

    Performance appraisal is an organizational system comprising a deliberate process for determining staff accomplishments to improve staff effectiveness. Learning on how to align organizational strategies to individual performance plan is crucial to maximize the performance of staff.

    Reaching an agreement after completing the performance plan is significant to ensure results are achieved. Performance tracking must be accompanied with good coaching skills. Behavioural competencies need to be recorded & the Situation-Behaviour-Impact (SBI) model will be introduced.

    Importance of documentation as evidence of performance will be reinforced via introduction of various sample forms. Practice on how to conduct meaningful appraisal interviews & handling difficult situations will be useful to all managers.

    What will differentiate this program from the rest will be the skills practice sessions, the introduction of putting in Performance Administrators in place to ensure successful implementation & on how to conduct a Performance Consultation session to ensure alignment of performance objectives within a department. These areas can be a great take-away to ensure the successful implementation of an appraisal system.

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  • THE ART OF MANAGING PEOPLE

    Details

    This program has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance.

    Technical people can be so engrossed with the technical details of their role that their people management skills can suffer. So, what happens when a technical person is expected to lead or manage a team?

    People management is about being able to deal effectively with the range of complex emotions, aspirations and fears that motivate people. To be able to get the best out of your people, you need to discover the key to their motivational drivers.

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  • DEVELOPING AN EFFECTIVE PERFORMANCE MANAGEMENT
    SYSTEM

    Details

    A Performance Management System cannot meet its objective if it is isolated from the daily management performance process. A truly effective system is much more than that. It is just not an appraisal but a continuous performance planning and communication process that begins the day an employee is hired or takes a new position in the organization. And it involves more than just the two people who are closeted in evaluation sessions. This program will help participants understand and exercise the needed skills to develop an effective management system.

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  • EFFECTIVE RECRUITMENT STRATEGIES

    Details

    The ability to attract and retain quality employees is essential to any organization. The high cost of hiring, training and developing new recruits is avoidable. A proper selection and interviewing technique is one way of ensuring that we find the right person at the right time for the right position. Interviewing is a skill that can be developed and cultivated, in turn providing you a platform in getting the right team together for your organization.

    Interviewing skills is one of the essential skills for managers to determine the selection of right candidate for the right job. Applications of effective interview skills will enable the organization to enhance its productivity and competitiveness in a market. Interviewing skills is the pre-requisite to determine the success of talent management.

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  • CREATING SELF MANAGING TEAMS

    Details

    One of the single most important components of creating an effective organization is developing and effective quality workforce that can work synergistically. This working together is indicative of the quality of Leadership that will not only provide strategic directions for current operations but will also provide the impetus for future growth opportunities.

    The staff (employer & employees) with a shared vision, initiative, drive and passion can create a climate that is conducive to reach new heights of value creation. This is because their energy, enthusiasm, passion and commitment become drivers for developing the ingredients of corporate viability, profitability and niche as a high value organization in the competitive terrain of the consumer market place.

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  • TRAINING NEEDS ANALYSIS

    Details

    A Training Needs Analysis is a process of identifying what prevents employees from being more effective and analyzing these reasons to determine their cause. The Training Needs Analysis program is essential for those persons who must identify training needs and coordinate performance interventions to meet organization business needs to maximize ROI.

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  • TRAINING FACILITATION SKILLS

    Details

    Training will never become obsolete because people will continually need help in mastering new skills and applying new knowledge in their job area. Participants will undergo the program to master the skills of becoming effective trainers. Knowing “where to start”, “how to encourage learning”, “how to use training tools” and much more.

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  • TRAIN THE TRAINER (5-days PSMB Accredited)

    Details

    Training will never become obsolete because people will continually need help in mastering new skills and applying new knowledge in their job area. Participants will undergo the program to master the skills of becoming effective trainers. Knowing “where to start”, “how to encourage learning”, “how to use training tools” and much more. At the end of this program, each participant will receive a certificate issued and recognized by Pembangunan Sumber Manusia Berhad.

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