Businesses around the world are increasingly frustrated at the prospects of having to create and sustain their market advantage and having to realize that far too often, it is their own workforce that seems to be their Achilles' heel in moving ahead. What makes most business models falter is often not the design of the system itself but the people behind the process.

The best leaders today emphasize the holistic approach to handle communication issues and build high performing teams. It is the most effective way to leverage the strengths of the team and still manage the communication aspects effectively. You will learn new techniques while refining existing methods in dealing with difficult conversations, regardless of source.