Companies business prospects are often derailed by poor customer support because companies don't understand the frantic pace of Internet time. Procurement, fulfillment, and post-sale support can be severely crippled by poor communication channels. Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in a business environment.

Managing relationships with customers and other stakeholders have become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest trends in business.

This program will teach you how to select the right tools for improving the relationship with other stakeholders including customers, suppliers, public, competitors and government.