This program takes a practical approach in terms of enhancing skills that are imperative for Service professionals to perform their functions confidently in a stimulated and motivated environment. Our goal is to accomplish the final objective of increasing the level of customer satisfaction. The activities in this program are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service. The 4 main ingredients used in this program are:

• Involvement
• Interaction
• Personal Reflection
• Fun!