Personal Development requires good insight, self-awareness and a personal commitment for recognizing your development needs. To make this a more efficient process, this program will enable you to target your development activities i.e. to cover those things that are really important to you, and to clearly understand what you need to work on i.e. your strengths and weaknesses. It will also help you to use your time and resources to best effect.

Often employees are promoted or appointed to supervisory roles without the formal training to perform their new roles. As a result, they are forced to learn through trial and error, haphazardly from their “bosses” and “peers” or knowledge they pick up from here and there.

This program is designed to help participants build that professional image that will take them further up the professional ladder. The program focuses on helping them improve the way they interact socially and professionally, handling themselves well at social, business and official functions, as well as personal grooming.

Solid business relationships are built with superior customer service and by applying established social and business etiquette. It is important to add polish and presence so that staff will outclass the competitors. Understanding social and business etiquette will give staff presence, poise and conditioning to network the company to business success and outstanding reputation.

Few things are as anxiety provoking for the first time hence it is imperative to grasp at least basic skills and knowledge of this subject to create a professional, likeable & impactful effect. It is exceptionally important to have this ‘winning’ image, manner & professionalism particularly to lure your prospects & win them over.

Great & successful people are not born with this etiquettes & gestures but they took the liberty to learn & master them for they are smart enough to realize that these are survival tools/skills to win over people i.e. to like, love, respect, support and stand by you.

We all have to negotiate.Sometimes it's 'hard' negotiation with the general public, such as negotiating a new piece of work, a price increase or the time involved in the service. The general public in Malaysia has different perceptions of government officials. These perceptions will influence the way they communicate with the government representatives. Sometimes it's 'soft' negotiations such as getting your children to do their homework (well, actually, that's probably hard), deciding who's going to do what in your team or handling staff conflict.

The principles are the same though.

Our approach to good negotiation isn't about winning and it isn't about someone else losing. It is, however, about learning to 'play the game' better, because that's what negotiation is - a game. And like any game there are rules and conventions.

Our negotiation program help people define their own rules and beliefs about negotiation and how they either support or get in the way of success. From there we look at each person's individual negotiation style and develop people's negotiation skills in being able to see better what's going on for other people, reading body language, and handling tricky meetings.

We like to think our work is inspirational, with people getting a real feel and flavour of how the best negotiators work: with subtlety and flair; knowing what to give away, when to make demands and how to compensate when there are difficulties; how to let go of their positions, giving up one want and choosing another.

With the global economic meltdown and slow down, many organizations are increasingly being pressured to sustain bottom-line figures and to continue to push for growth despite the slow down. As a result, managers and all levels of employees are being pressured to perform in order to assist the organization in sustaining and maintaining the viability of the organization. Failure is not an option, and thus, this has made many managers and employees feel pressurized and stressed out. Furthermore, with inflation and the increased cost of living, managers and employees feel the pinch even more and as cost of raising a family continue to spiral upwards; it becomes more stressful for managers and employees to cope with work and life.

Consequently, performance levels and motivation have declined, causing organizations to put more pressure and stress on the managers and employees, leading to a never ending vicious cycle of stress. Therefore, it is important that managers and employees are able to manage the stress more effectively in order to continue to perform effectively within the organization.

In this program, participants will be able to find out about the factors that contribute to Positive Personal Qualities. They will also be able to understand the importance of self-confidence and how to reduce, handle and manage absenteeism.