Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, production, customer service, etc.) to focus on meeting customer needs and organizational objectives

TQM is a comprehensive and integrated way of managing any organization in order to:

(i) Meet the implied and stated needs of the customer consistently

(ii)Achieve continuous improvement in every aspect of the organization's activities.

The importance of Total Quality Management (TQM) has been well documented in detail since its introduction and implementation in the early 1980's. Implementing TQM has been proven to bring profound benefits to an organization – human resources, assets and wealth, environment and its future survival.

The above results and effects are made possible through improvement in quality, productivity, reduction in the cost of operations, improvement in the abilities to analyze and solve problems, improved effectiveness and efficiency and better utilization of resources in the organization.

Hence, studying, understanding and implementing TQM is an absolute necessity if your organization wishes to build on its reputation especially in today's global competition for customers, market and global economy.

This program aims at improving organizational productivity in a continuous basis. The main area of focus will be looking at achieving operations activities such as cost, quality, dependability, flexibility and speed. At the end of the program participants will be able to improve productivity within their working environment through problem solving. The session will also expose participants towards ways of measuring productivity within an organization.

Effective management and control now stands at the core of every successful organization as they strive to increase productivity and profitability in the new era where terms such as globalization and open markets are common. As the need to deal effectively with the issues relating to competitiveness becomes more critical, organizations need to have not only the comprehensive understanding of the relevant approach and concept of achieving success, but also the practicality of doing it.

Production wastage, missing of parts/equipment, high frequency of machinery breakdowns, high accident rate, time loss due to production down time, and spending time to locate documents/parts/equipment are always the silent cost contributor to a company.

This program is specially designed for those managers, executives or supervisors who are required to create a more productive work place for their working team, and to cost down their production/warehouse/office overheads via Japanese 5S Technique.